Here at The Watch Room we love nothing more than hearing from our many satisfied customers. Giving you excellent customer service and supplying you with beautiful luxury watches at great prices is what we are here for. So when you buy from us we'd love to hear from you about your experience. Please take a moment to fill out a customer review by clicking the upload button below. Thank you so much.
What our customers are saying....
Geoff's service has been first class from the first message I sent on the website to the watch arriving about 36 hours later. All e-mails were answered promptly, even late at night, and the watch was very carefully wrapped and pictures of the parcel supplied along with parcel tracking info to prevent tampering. When it arrived the watch was exactly as described - mint condition.
Rolex GMT-Master II Batman
An absolute pleasure to work with
Geoff was an absolute pleasure to work with! He was transparent throughout the purchasing process and was very communicative from the get go. I couldn’t recommend The Watch Room enough if you’re considering purchasing a timepiece.
Geoff is providing and excellent service for watch enthusiasts. He is able to swiftly answer all the queries down to the fine details that matter when purchasing a Luxury watch. The watch came very well packaged and exactly as described. Would highly recommend. Plus I love my new Sub!
Rolex Sea-dweller Deepsea
Really great working with Geoff again. I part-exchanged a watch for a Rolex Deepsea and it couldn’t have been easier. Geoff was helpful, prompt and so easy to work with. I will be back that’s for sure
So so easy
Great experience by from Geoff & the team @ The Watchroom. Amazing service. Can’t recommend them highly enough. You’ll be impressed.
Rolex OP41 Yellow Dial
A really great experience
A really great experience. Geoff was response and helpful. Rolex Perpetual delivered to Hong Kong in only a few days, with everything expected, and very well packaged. Watch was wound and set to the correct time zone, which was a nice touch. I will definitely be adding The Watch Room to my list of regulars for browsing.
Rolex Submariner Date
I am extremely satisfied with my purchase
I recently purchased a Rolex Submariner, Model 126610LN from your store, and I must say, I am thoroughly impressed with the quality of service that I received. I want to extend my gratitude to Geoff for the speedy delivery and exceptional customer service.
From the moment I placed my order, I felt reassured and confident in my purchase due to the quick and informative replies to my inquiries. It's not every day that you come across a business that places such a high emphasis on customer satisfaction, but you guys have definitely raised the bar.
Now, onto the watch itself. The Rolex Submariner Date 41mm is a true masterpiece. The attention to detail is impeccable, and the quality of craftsmanship is evident in every aspect of the watch. The sleek design and functionality make it a perfect fit for any occasion, whether it be a business meeting or a casual outing.
Overall, I am extremely satisfied with my purchase and the service I received from The Watch Room. I highly recommend this store to anyone looking for a reliable and trustworthy source for high-end watches. Once again, thank you, Geoff, for your excellent service and quick delivery. I will definitely be using you again!
Rolex OP36 Turquoise
10/10 speedy service
10/10 speedy service. Excellent packaging. Prompt delivery and great communication. I will for sure use again. Thank you for the service.
Rolex Submariner "Starbucks"
Most of all buy with complete confidence
This was my second rolex purchase from the Watch room. If it's a luxury watch you're looking for then look no further, speak to Geoff who you will find more than happy to answer any questions regarding your purchase, but most of all buy with complete confidence.
Thanks again Geoff regards Pat
Rolex Submariner Bluesy
It was a great experience buying my Rolex from them.
I recently bought a Rolex Submariner from Geoff at the 'Watch Room' I found Geoff to be very professional to deal with. He was very knowledgeable about the the brand and Watches in general. Geoff's communication throughout the whole process was excellent. I was kept up to date at every stage of the purchasing and shipping process. The watch arrived, as described, using Royal Mail's insured service. The packaging was extremely good. The watch even came with a security tag, which ensure that it had not been tampered with. I received the insurance papers and a certificate of authenticity.
I cannot recommend Geoff and the Watch Room highly enough. It was a great experience buying my Rolex from them.
Really great dealer
Vacheron Constantin Overseas
Professional and authentic
Just the most professional authentic and engaging experience one could wish for when dealing with a reseller. Just class from beginning to end.
Breitling Colt 41
I had an excellent experience dealing with Geoff at the watch room. Fantastic communication thourhgout and I am very happy with all aspects of my purchase. I would definately use again.
Rolex Deepsea D-Blue
I can absolutely recommend The Watch Room
First time I have used this company and certainty won't be the last , Geoff is a true professional at his trade and nothing was too much trouble for him to ensure the viewing and transaction went without any issues. All relevant paperwork received along with a few goodies.
So if you are looking for your dream or next timepiece then I can absolutely recommend The Watch Room.
Tudor Black Bay Bronze
What a fantastic company to deal with
What a fantastic company to deal with. I have been looking for a Tudor Black Bay Bronze to add to my collection for a while. I saw this unworn one on your website at a great price, it also came with 2 straps nubuck & fabric (an added bonus). I spoke to Geoff on the Friday morning and he talked me through the watch and how it came to have 2 straps. I then decided to purchase it, the process was very simple and Geoff acknowledged receipt of payment straight away. Geoff then asked which strap I wanted fitted to the watch and also explained how the watch would be shipped. Pictures were sent of how the watch was packaged and when I would receive it. I received the watch first thing on Saturday morning and the watch was exactly as described if not better. I had looked at a brand new one in a Tudor shop prior to purchasing this watch and it wasn’t in as good a condition (nubuck strap looked like it had been worn). Can’t praise Geoff highly enough from start to finish the process of purchasing was spot on.
Excellent service from start to finish
Excellent service from start to finish. I contacted Geoff directly having found a watch I was looking for on his website. From the outset I was given exactly the information I needed, including all the detail on the watch itself and the purchase/delivery process. The purchase process was seamless, very secure and the watch was delivered to me within 48 hours. I had often wondered how an item of such value could be delivered securely by post, and now I know! The packaging is a work of art and the security process is faultless. All the right documents were provided including insurance valuation certificates. In hindsight, much more secure than walking out of a shop with a watch in a bag! A fantastic watch at a price I am happy with.
Rolex Explorer 39mm
Genuine, honest and enjoyable experience
Genuine, honest and enjoyable experience from Geoff at The Watch Room. Watch arrived robustly packaged and carefully handled, the added personal touches leave a lasting impression. I'll purchase from Geoff in the future.
Rolex Datejust 36
Thanks Geoff for an easy transaction when buying my first Rolex. Friendly, very helpful and great to deal with. Would highly recommend The Watch Room.
Rolex Lady Datejust
Brilliant service, great communication would definitely buy again. Thanks so much and the wife loves her new watch. Happy wife happy life :)
Just bought my first watch from The Watch Room and couldn’t fault the experience. I was a little apprehensive at first but Geoff was first class throughout, from his communication and then putting my mind at ease, to going the extra mile to get the watch delivered to me. He also has a great passion for watches which comes across. I would highly recommend buying a watch from The Watch Room and hopefully I will again in the future.
Rolex Datejust 36 Wimbledon
Service that many others could learn from
First time dealing with the Watch Room, but it won’t be my last. The Rolex watch was bought over the phone, which was answered quickly, and I found Geoff to be both courteous and helpful. Communications throughout were timely (‘scuse the pun), and the whole transaction went flawlessly. The delivery procedure and packaging were also immaculate, and quite impressive, with some surprise “freebies” included. The paperwork included a valuation certificate, which many would charge extra for, and this proved typical of the service level provided by the Watch Room. All in all, a refreshing experience, and one that many others could learn from.
GMT-Master II Batgirl
All round great service
I purchased a Rolex Batgirl from Geoff in London. He sold the watch as worn but this watch was in mint condition and could of easily been sold as unworn. Very honest in my opion and I really value that. Nice touches with the polishing cloth, mouse mat and valuation certificate. All round great service and I recommend highly
Rolex Submariner Date
Professional and friendly
From the first contact, Geoff gave me confidence with his professional and friendly manner. The whole transaction was very smooth and the watch exactly as described. Overall, very impressed!
Just want to say thank you very much for your excellent service I’m absolutely thrilled with the watch and you are an absolute pleasure to deal with. I would certainly recommend you without hesitation.
Extremely professional and helpful
Extremely professional and helpful, highly recommend them. Went above and beyond to assist me with my requirements, many thanks
Buy with confidence
Don’t be worried to buy from the watch room fantastic service , great communication. And packaging is absolutely bomb proof , oh and the watch was bang on as described thanks 🙏
Rolex Submariner Date "Kermit"
Friendly and easy to deal with
Geoff was friendly easy to deal with and most importantly trustworthy. The watch arrived exactly as planned, and the whole process was thorough and yet easy. Highly recommend!
Rolex Oyster Perpetual 36 Tiffany Blue
Have bought and sold with The Watch Room
After purchasing a watch via The Watch Room and having the pleasure to meet the owner, Geoff, I was very confident to also sell a watch via The Watch Room. On both occasions, buying and selling, it was a 5 star experience. The Watch Room will definitely be my first stop for any sort of watch transactions going forward. Highly recommend.
Rolex Sky-Dweller Blue Dial
Great service & amazing secure delivery!
I've purchased two watches with Geoff and looking forward to a few more!
Omega Seamaster Diver Nekton
Excellent Custmer service !
Great communication and the item was skilfully packed with tamper proof seal. Would definitely buy from Geoff at The watch room again .
Rolex Explorer II - 226570
1st Class Service & Experience with Geoff & The Watch Room
Been looking to purchase a Rolex for a while now having bought Tag Heuer and Omega previously. Spotted this watch on The Watch Room website, competitively priced and local to home. Contacted Geoff who couldn't have been more helpful with excellent communication. Arranged to meet Geoff and pleased I did, his knowledge and enthusiasm was second to none. The watch was as described, brand new and unworn. All the watch documentation was provided including an insurance valuation and theft register certificate. My experience with Geoff and The Watch Room was brilliant and would recommend anyone thinking of purchasing a watch to visit The Watch Room website first, without hesitation. Thanks Geoff for providing a great experience on my first Rolex purchase, much appreciated.
Rolex Sea Dweller 50th Anniversary
No need to dwell on my purchase!
I have been looking to buy either a Submariner or a Sea Dweller for a while. After trying on a Submariner I decided it was too small on my wrist so the Sea Dweller it was. I especially wanted the 50th Anniversary edition. After searching I came across 'thewatchroom' and they had a new watch that looked great. I called Geoff and after a good conversation where all my questions were answered I decided to purchase (after checking with my Mrs first naturally!). The watch arrived in the best packaging I had ever come across. It was exactly as described and I am totally over the moon with my new Rolex. Thank you Geoff, I will be back to buy again!
Bulgari Octo Finissimo
Geoff was great from start to finish. Superb watch, wonderful service and kept me updated throughout. I would have no hesitation in dealing with Geoff again, or recommending him to anyone. The packaging of the watch was something I've never seen before- absolutely high quality.
Rolex Submariner Kermit/Starbucks 2021
Geoff was a true gent to deal with, great communication, quick and safe packaging/delivery, overall great experience. Will use again.
Rolex RootBeer 2020
Wonderful watch and great service
I bought this RootBeer for a great price at the London Watch Show. Geoff was friendly and straightforward and offered me such a good price that I felt compelled to buy it. I took the watch there and then (having paid) and he couriered the box and papers to me very quickly.
Thankyou for a steller buying experience
Had been looking for a Daytona for some time, but a little apprehensive about buying an expensive watch on line , then came across the Watch Room ,and so pleased i did , i spoke to Geoff who was more than helpfull and made me confident regarding a purchase . The transaction from start to finish was superb the watch was exactly as described the packaging and security was completely over the top but nice to see. If looking to purchase a luxury watch look no further speak to Geoff at the Watch Room you will not be disappointed. Many thanks Geoff . Regards Pat.
Rolex Deepsea D-Blue 126660
Excellent service - delighted customer
Geoff provided a first class service. He helped with with part exchange options and patiently answered all my questions. Sage advice and sized it for me. Recommended. I’ll no doubt be back for another watch at some point!
Rolex Sea-Dweller DeepSea
First purchase and won’t be the last.
Brilliant service from Geoff absolutely as described. Packaged exceptionally well for delivery including an insurance valuation and theft register check. Couldn’t have asked for more on my first Rolex purchase. Thank you so much.
Rolex Day Date 40
First experience with Geoff & The Watch Room & Wow !!
Purchased a new 2021 Rolex Day Date 40 in yellow gold from Geoff & The Watch Room. The level of professionalism and customer service is exceptional and cannot recommend these guys highly enough.
Geoff you are a credit to the industry and thank you for going the extra mile to get the watch to me for the following day. Thank you Sir and looking forward to the next timepiece !!!!
Rolex Daytona 116500ln
Trusted dealer with a personal touch
A purchase experience that exceeded my expectations. That's the personal touch from a true, watch enthusiast, dealer. The Daytona is 10/10. Many thanks Geoff.
Hublot Big Bang Gold Ceramic 44mm/ 301.PB.131.RX
1st class service
1st class service throughout from Geoff, from initial discussions to final sale and delivery
Audemar Piguet Royal Oak 41mm Black Dial
Great sale experience!
Just received the newest addition to my collection from The Watch Room.
I've been looking for quite a long time as this model is really hard to get. Geoff had the watch available and also the price was the lowest in the UK.
Overall a great and very professional buying experience and would recommend Geoff!
I will be back!
Royal Oak Offshore Diver
I was a little anxious about the watch before receiving it. This feeling might be natural because you are buying so expensive watch without seeing it. However you will be confident that you have done a right thing after all. Geoff is trustworthy person and he handles everything in a very good manner. I strongly recommend you to buy your next watch from The Watch Room!
To say I was a little nervous about spending this amount online, without seeing the watch or knowing Geoff is an understatement....BUT there was no need. Geoff has been prompt with his answers and true to his word. The watch is fantastic. Anyone who is thinking about dealing with Geoff but is unsure, there is no need. Top quality service and I will certainly be buying from Geoff again.
Fantastic Service Support and Care
As an avid watch fan I had only really purchased watches in my home town of London. However, I found that the WatchRoom had the particular watch that I wanted and I thought, ok. Why not. Absolutely my best discovery of any watch dealer ever. Trustworthy, totally accurate in the description, a superb business that cares for its clients and run by a man with integrity. Well done to you all. I’ve made a fantastic discovery.
AP Royal Oak
Faultless every step of the way. From enquiry, through the order process and then payment and delivery.
The packaging second to none with some nice touches included - which you just don't get on "the high street".
Wouldn't hesitate to recommend.
So been looking for a new 41mm bluesy and found this one. Paid and arrived next day. Absolutely as described and very happy with it. Lots of supporting information and documentation. Incredibly well packaged as well. Very pleased with it and now saving for the next one. Geoff is great to deal.
Perfect Watch - Perfect Service
Geoff is an absolute gent and a trustworthy professional of the highest standards. The word "dealer" isn't appropriate here. Buying from The Watch Room was a pleasure from start to finish. My watch was exactly as advertised and delivered in the most professional manner possible. A confidence inspiring and pleasurable transaction from start to finish. I recommend Geoff without hesitation and I look forward to our next transaction.
Great buying experience and service from Geoff, will happily buy from the watchroom again in the future!
This was my first experience buying a watch online and I was slightly nervous of sending a stranger loads of my hard earned money and a watch in px before seeing or receiving anything.....however....it all went like clockwork and Geoff was actually who he said he was 🤣🤣 he received my watch expertly packaged by me, did his appraisal, agreed the deal and sent me my new watch all within 48 hours😲👍 ....Just one word of warning though.....his packaging made mine look amateurish as it took me 2 hours to get into his through all the security tape and two dozen boxes eventually to find my watch🤣🤣
100% genuine guy and 100% recommended, a 5 star experience
Rolex Milgauss Z-Blue
Geoff was professional and fantastic. Fast and reliable. The watch was even better than I thought!
Rolex Yacht Master
Brilliant item & fantastic service
Couldn't be happier with my purchase!
41mm Rolex Submariner
Great watch, perfect service
It was a complete pleasure to deal with Geoff from The Watch Room. The watch was just as described and the communication before and after was great. The watch arrived quickly and extremely securely packed. All the documents were there and everything went like clockwork. I can't recommend this company more highly.
There is always some apprehension about a significant commitment- to avoid this, suggest you contact Geoff and avoid buyers regret......
GMT-2 Pepsi Jubilee
Prompt and professional
Geoff's service was professional and prompt. The watch was exactly as described, arrived on time (ahem) thoughtfully packaged and was competitively. The whole process was a pleasure
Rolex SD 43 126600 and Expl 2 216570
1st Class Service, Bravo!
From start to finish, for both Rolex purchases, SD 43 - 126600 and Expl 2 216570, Geoff has provided outstanding, service. Both watches were delivered in a timely manner and in excellent condition. Frequent updates were also very much appreciated. Highly recommended.
Great service & support
I have dealt with Geoff a few times now and always feel that I’m dealing someone who genuinely cares and wants to give you the deal outcome possible.
Rolex Deepsea James Cameron
Fantastic product, fantastic service
Excellent customer service, would defiantly buy from here again.
Time for an upgrade
Buying a watch online can be a challenge and a worry. Geoff addressed all those concerns and even went as far travelling to meet me halfway to demonstrate all the functionality and tie up my purchase. There really was no hint of pressure or salesmanship, just a longstanding passion for watches and a desire to “fit” the right watch with the right guy. His experience in this field is impressive and provided me with all the reassurance I needed.
Tag Heuer Carrera Calibre 16
Time for a change
A great example of this make/model coupled with great service from beginning to end. Geoff answered my questions with professionalism, knowledge and helped with my specific delivery requirements. Great supporting documentation for proof of ownership, authenticity and insurance. I look forward to wearing this frequently and certainly will buy again from Geoff.... just what is yet to be decided on.
Rolex SDDS Big Blue
Fantastic purchase experience with Geoff. Watch is perfect, as described. Packaging of the watch was first rate with fast secure delivery.
I would recommend TheWatchroom fully and will certainly use them again.
Great Comms is what I liked the most
Clearly the products arrived in great fashion. Appreciate Geoff being mindful of the large purchase and being overly communicative every step of the way, including package.
Girard Perregaux Laureato Chronograph 42mm
Great watch, Great Service
Highly recommend Geoff and the team. Very slick service. Will definitely use again when appropriate.
5 stars Second to none
What a pleasure it was throughout the process of buying
The Rolex with Geoff, and would thoroughly recommend any one who is looking to purchase their watch from The
Watch room.Highly recommended
Rolex Date Just 36 Floral
Fantastic All Round Service
I stumbled across the Watch Room after many internet searches for the purchase of a very specific watch for my wifes birthday. I researched the watch room and its reviews of which I could only find positive comments and feedback. After the initial enquiry, and my millions of questions Geoff was immediately trustworthy and put my purchase at complete ease. At every stage i never had any concerns. A great service and one that I will definitely use again. I can't recommend and thank him enough. Im already planning my next purchase. If you are looking for a watch then look no further.
Rolex - The Hulk
The Hulk - David Bannerman - eat your heart out!
What a fantastic service Geoff offers.
The watch arrived really quickly and so well packed.
Overall - A really great service at every level.
I will certainly use The Watch Room again for any other purchases!
GMT-Master II “Pepsi”126710 BLRO
Without doubt Geoff is the most Professional & Sincere person you will have the pleasure to meet.
From the start of your watch buying journey you are immediately put at ease by his knowledge & honesty. “This is extremely rare now”
A True Gentleman. Thank you.
Rolex Daytona 116500LN
Super Super Smooth !!
Unbelievable customer service from start to finish! Geoffs attention to detail is second to none and everything from the packaging, paperwork, delivery, communications went above and beyond expectation!
Its my best experience by far of purchasing a Rolex and I've had a few now! I absolutely recommend to everyone Geoff at the watch room and this will always be my first port of call in the future! Amazing experience ! Thankyou !!
AP Royal Oak chrono
The best service, again!
The Watch Room, and Geoff, provide an excellent and professional experience. Just recieved my second AP Royal Oak today. Immaculate, as new condition. Just as Geoff described. Very honest and impeccably trustworthy.
GMT MASTER 2 ROOT BEER
MARGAM SOUTH WALES
I am new to the watch collection market and am delighted to have discovered The Watch Room and Geoff.
His knowledge, professionalism are refreshing and I cannot recommend his company enough.
The professionalism of the document pack; the security of the packaging; the communication during the transaction are exemplary
Rolex GMT Root Beer, Pepsi, Exp II, SD43
Unequivocally, the best watch buying experience
I came across The Watch Room earlier this year; and can say unequivocally that Geoff, is one of the most accommodating and professional people I have had the pleasure of dealing with. I have now purchased four watches from Geoff, and on each occasion he has dealt thoughtfully with any queries I had, with an expert appreciation of the specific watches and the wider watch market in general. When I traded a watch he was extremely fair and competitive on valuation. When purchasing online, especially the sort of high end watches that Geoff specialises in, it’s natural to have concerns trusting that you’re going to get what you see on the site. I can’t emphasise this enough - UTTERLY no need to worry about this. Every watch has been perfect and 100% as described. Added to this Geoff employs the most secure, shock resistant and bulletproof packaging you’re ever likely to find. I can’t recommend Geoff and The Watch Room highly enough.
Newcastle upon Tyne
Perfect watch, fantastic dealer.
This is my first venture into the luxury watch market. Having waited 15 months on a wait list with a high street store, with no joy, I decided to take things into my own hands and purchase through a independent dealer. I came across the Watch Room and spoke with Geoff. He was a pleasure to deal with and not once did I have any doubt as to his honesty. The purchase was straight forward and stress free. Geoff sent pictures of the watch ready to ship and confirmation of the tracking reference and the watch arrived the following day. The packaging was very thorough and just as you would like for such a purchase. I would highly recommend Geoff and would have no hesitation in buying from him again in the future.
116610LV The Incredible Hulk
Great doing business with The Watch Room
I purchased a Rolex Sub Hulk. I think it’s very important to trust your dealer when buying and spending on this level and that you get that extra peace of mind after walking away, especially when dealing with the pre-owned market. I was about to do a search on The Watch Register, but Geoff already done a search and had a printed certificate ready so I was well impressed, it just gives you that extra peace of mind and transparency in your purchase. I try to buy around 1- 2 watches per year to get my collection exactly where I want it, The Watch Room has been added to my sight as I will be definitely be looking to buy from Geoff again. Fantastic service!
Sea dweller 50th anniversary 2020
Having looked for weeks for my dream watch at a sensible price I eventually found it at the watch room . I was very apprehensive making a purchase for Such a large amount of money . I contacted Geoff who replied within minutes and gave me all the information that I needed . The buying process is straight forward and secure . Geoff contacted Me at every stage of the process which also allowed me to contact him with any additional questions . My watch was delivered the following day by royal mail in the most amazing packaging and presentation . The watch itself is beautiful . Geoff is a true gent And I can not recommend this company enough . Superb .
Rolex Sea-Dweller Deepsea D-Blue