Here at The Watch Room we love nothing more than hearing from our many satisfied customers. Giving you excellent customer service and supplying you with beautiful luxury watches at great prices is what we are here for. So when you buy from us we'd love to hear from you about your experience. Please take a moment to fill out a customer review by clicking the upload button below. Thank you so much.
What our customers are saying....
Great buying experience and service from Geoff, will happily buy from the watchroom again in the future!
This was my first experience buying a watch online and I was slightly nervous of sending a stranger loads of my hard earned money and a watch in px before seeing or receiving anything.....however....it all went like clockwork and Geoff was actually who he said he was 🤣🤣 he received my watch expertly packaged by me, did his appraisal, agreed the deal and sent me my new watch all within 48 hours😲👍 ....Just one word of warning though.....his packaging made mine look amateurish as it took me 2 hours to get into his through all the security tape and two dozen boxes eventually to find my watch🤣🤣
100% genuine guy and 100% recommended, a 5 star experience
Rolex Milgauss Z-Blue
Geoff was professional and fantastic. Fast and reliable. The watch was even better than I thought!
Rolex Yacht Master
Brilliant item & fantastic service
Couldn't be happier with my purchase!
41mm Rolex Submariner
Great watch, perfect service
It was a complete pleasure to deal with Geoff from The Watch Room. The watch was just as described and the communication before and after was great. The watch arrived quickly and extremely securely packed. All the documents were there and everything went like clockwork. I can't recommend this company more highly.
There is always some apprehension about a significant commitment- to avoid this, suggest you contact Geoff and avoid buyers regret......
GMT-2 Pepsi Jubilee
Prompt and professional
Geoff's service was professional and prompt. The watch was exactly as described, arrived on time (ahem) thoughtfully packaged and was competitively. The whole process was a pleasure
Rolex SD 43 126600 and Expl 2 216570
1st Class Service, Bravo!
From start to finish, for both Rolex purchases, SD 43 - 126600 and Expl 2 216570, Geoff has provided outstanding, service. Both watches were delivered in a timely manner and in excellent condition. Frequent updates were also very much appreciated. Highly recommended.
Great service & support
I have dealt with Geoff a few times now and always feel that I’m dealing someone who genuinely cares and wants to give you the deal outcome possible.
Rolex Deepsea James Cameron
Fantastic product, fantastic service
Excellent customer service, would defiantly buy from here again.
Time for an upgrade
Buying a watch online can be a challenge and a worry. Geoff addressed all those concerns and even went as far travelling to meet me halfway to demonstrate all the functionality and tie up my purchase. There really was no hint of pressure or salesmanship, just a longstanding passion for watches and a desire to “fit” the right watch with the right guy. His experience in this field is impressive and provided me with all the reassurance I needed.
Tag Heuer Carrera Calibre 16
Time for a change
A great example of this make/model coupled with great service from beginning to end. Geoff answered my questions with professionalism, knowledge and helped with my specific delivery requirements. Great supporting documentation for proof of ownership, authenticity and insurance. I look forward to wearing this frequently and certainly will buy again from Geoff.... just what is yet to be decided on.
Rolex SDDS Big Blue
Fantastic purchase experience with Geoff. Watch is perfect, as described. Packaging of the watch was first rate with fast secure delivery.
I would recommend TheWatchroom fully and will certainly use them again.
Great Comms is what I liked the most
Clearly the products arrived in great fashion. Appreciate Geoff being mindful of the large purchase and being overly communicative every step of the way, including package.
Girard Perregaux Laureato Chronograph 42mm
Great watch, Great Service
Highly recommend Geoff and the team. Very slick service. Will definitely use again when appropriate.
5 stars Second to none
What a pleasure it was throughout the process of buying
The Rolex with Geoff, and would thoroughly recommend any one who is looking to purchase their watch from The
Watch room.Highly recommended
Rolex Date Just 36 Floral
Fantastic All Round Service
I stumbled across the Watch Room after many internet searches for the purchase of a very specific watch for my wifes birthday. I researched the watch room and its reviews of which I could only find positive comments and feedback. After the initial enquiry, and my millions of questions Geoff was immediately trustworthy and put my purchase at complete ease. At every stage i never had any concerns. A great service and one that I will definitely use again. I can't recommend and thank him enough. Im already planning my next purchase. If you are looking for a watch then look no further.
Rolex - The Hulk
The Hulk - David Bannerman - eat your heart out!
What a fantastic service Geoff offers.
The watch arrived really quickly and so well packed.
Overall - A really great service at every level.
I will certainly use The Watch Room again for any other purchases!
GMT-Master II “Pepsi”126710 BLRO
Without doubt Geoff is the most Professional & Sincere person you will have the pleasure to meet.
From the start of your watch buying journey you are immediately put at ease by his knowledge & honesty. “This is extremely rare now”
A True Gentleman. Thank you.
Rolex Daytona 116500LN
Super Super Smooth !!
Unbelievable customer service from start to finish! Geoffs attention to detail is second to none and everything from the packaging, paperwork, delivery, communications went above and beyond expectation!
Its my best experience by far of purchasing a Rolex and I've had a few now! I absolutely recommend to everyone Geoff at the watch room and this will always be my first port of call in the future! Amazing experience ! Thankyou !!
AP Royal Oak chrono
The best service, again!
The Watch Room, and Geoff, provide an excellent and professional experience. Just recieved my second AP Royal Oak today. Immaculate, as new condition. Just as Geoff described. Very honest and impeccably trustworthy.
GMT MASTER 2 ROOT BEER
MARGAM SOUTH WALES
I am new to the watch collection market and am delighted to have discovered The Watch Room and Geoff.
His knowledge, professionalism are refreshing and I cannot recommend his company enough.
The professionalism of the document pack; the security of the packaging; the communication during the transaction are exemplary
Rolex GMT Root Beer, Pepsi, Exp II, SD43
Unequivocally, the best watch buying experience
I came across The Watch Room earlier this year; and can say unequivocally that Geoff, is one of the most accommodating and professional people I have had the pleasure of dealing with. I have now purchased four watches from Geoff, and on each occasion he has dealt thoughtfully with any queries I had, with an expert appreciation of the specific watches and the wider watch market in general. When I traded a watch he was extremely fair and competitive on valuation. When purchasing online, especially the sort of high end watches that Geoff specialises in, it’s natural to have concerns trusting that you’re going to get what you see on the site. I can’t emphasise this enough - UTTERLY no need to worry about this. Every watch has been perfect and 100% as described. Added to this Geoff employs the most secure, shock resistant and bulletproof packaging you’re ever likely to find. I can’t recommend Geoff and The Watch Room highly enough.
Newcastle upon Tyne
Perfect watch, fantastic dealer.
This is my first venture into the luxury watch market. Having waited 15 months on a wait list with a high street store, with no joy, I decided to take things into my own hands and purchase through a independent dealer. I came across the Watch Room and spoke with Geoff. He was a pleasure to deal with and not once did I have any doubt as to his honesty. The purchase was straight forward and stress free. Geoff sent pictures of the watch ready to ship and confirmation of the tracking reference and the watch arrived the following day. The packaging was very thorough and just as you would like for such a purchase. I would highly recommend Geoff and would have no hesitation in buying from him again in the future.
116610LV The Incredible Hulk
Great doing business with The Watch Room
I purchased a Rolex Sub Hulk. I think it’s very important to trust your dealer when buying and spending on this level and that you get that extra peace of mind after walking away, especially when dealing with the pre-owned market. I was about to do a search on The Watch Register, but Geoff already done a search and had a printed certificate ready so I was well impressed, it just gives you that extra peace of mind and transparency in your purchase. I try to buy around 1- 2 watches per year to get my collection exactly where I want it, The Watch Room has been added to my sight as I will be definitely be looking to buy from Geoff again. Fantastic service!
Sea dweller 50th anniversary 2020
Having looked for weeks for my dream watch at a sensible price I eventually found it at the watch room . I was very apprehensive making a purchase for Such a large amount of money . I contacted Geoff who replied within minutes and gave me all the information that I needed . The buying process is straight forward and secure . Geoff contacted Me at every stage of the process which also allowed me to contact him with any additional questions . My watch was delivered the following day by royal mail in the most amazing packaging and presentation . The watch itself is beautiful . Geoff is a true gent And I can not recommend this company enough . Superb .
Rolex Sea-Dweller Deepsea D-Blue
1st time lucky
I had been waiting 59 years for my first Rolex and I was not disappointed. I really did not have a clue which dealer to use but, I am so glad I decided to use The Watch Room for my purchase.. The service was very professional and the packaging was excellent .I would most certainly use Geoff Again. Very pleased.
2020 Rolex GMT II 'Pepsi'
Outstanding Customer Service
Truly exceptional service from start to finish. Geoff went out of his way and took the time to answer my questions.
Would not hesitate to use The watch Room again.
Rolex Deepsea 126660
Trust is everything.
I was nervous buying a watch of this value, it's not my area of expertise and I needed someone I could trust. Geoff is as trustworthy as they come, and fair to boot. He understands that reputation is everything for longevity; there is also the fact that he's just that kind of guy.
Rolex Sub No Date
Best In Class Service
Geoff made the whole process very smooth and was a delight to deal with. Very prompt responses and answered any queries I had. Watch arrived in mint condition and will definitely call upon Geoff for my next purchase!
Geoff provided a first class service from start to finish. Clear communication and excellent packaging/shipping.
Daytona and Hulk
The only place to buy a watch
From start to finish Geoff was superb and honest. Professional throughout. Packaging first class. Will use The Watchroom every time. Thanks Geoff
Excellent service - exactly as described. Great shipping and wrapping.
Purchased my first AP from Geoff at the Watch Room, great experience and communication, a true professional. Hope to acquire more pieces from him in the future!
Rolex GMT Master II 126710BLNR
Holy Watch Geoff, err Batman!
Absolutely fantastic experience from first email through to opening the parcel and being delighted. Geoff is without a doubt the benchmark in this niche market. Thanks again and I sincerely look forward to doing business in the future. Paul.
Rolex Submariner 116618
Isle of skye
Perfect trustworthy gentleman
I have now dealt with Geoff twice , my first experience was for a brand new Daytona Ceramic which was such a fantastic experience that he was my first call when I was looking for an unworn Gold Submariner which he sourced within a couple of hours and shipped to me within a couple of days . Watch arrived safe and sound with the best most secure packaging imaginable and was exactly as described by Geoff Unworn .
Geoff was a pleasure to deal with, I would not hesitate to buy from him again. First class service. A rarity in modern times!
My dream watch
Geoff’s service was great .. reassured me with the purchase, I agreed to buy in Sunday, he gave me a good price for my previous watch in part/ex and the watch arrived within 5 days. Geoff kept me informed all the way through the process .. very efficient .. and the watch.... it’s perfect!!! Many thanks!!
Rolex submariner HULK
Excellent service from Geoff at the watch room.
Item was as described and well packaged.
Communication was brilliant from start to finish.
Will be back in the future!
Rolex Sea Dweller Deepsea James Cameron
Fantastic service from initial conversation to arrival of watch. I would highly recommend Geoff and the watch room. I will definitely be purchasing another watch from Geoff in the future.
GMT - Master II, Batman Jubilee.
My first luxury watch
I am so glad that my first luxury watch was purchased from Geoff, he was very professional and polite throughout the entire process.
When the actual sale took place Geoff took the time to fully explain every function of the watch whilst also giving me a insight into the world of owning luxury watches.
I feel he genuinely cares about each watch he owns and sells and I hope to do business with him again in the future.
A true gentleman!
The service I received was excellent the way my watch arrived so quick definitely be buying my second watch from Geoff
Started talking to Geoff about selling a watch but noticed he also had a white dial Rolex Daytona ceramic that I’d been considering for a while. He was very happy to answer questions and extremely proactive during the sale process, positively confirming receipt of payments, which was reassuring. Packaging was bulletproof and the inclusion of a personal note was a nice touch. I would thoroughly recommend.
IWC BIG PILOT
Perfect from begining to end
It is not the first luxury watch I buy but Geoff is providing one of the best service I ever had.
The communication was professional and reactive . All exchanges were smooth and stress free.
Even some personal messages about different watch or music tastes ;-)
The price and conditions offered were great too.
The watch was delivered in perfect condition and the package given by Geoff is complete and personalized
I fully recommend The Watch Room and will certainly be back for my next purchase.
Thank you Geoff.
AP Royal Oak SS 41mm
The Best - My first purchase from TheWatchRoom
I have bought many luxury watches over the last 10 years and I have to say that Geoff provides an unparalleled service.
Product on point, lovely presentation Package, cleaning cloths etc and I personal handwritten Thank you card. real old school....
On the back of this first deal, I have ordered an AP for my wife.
Geoff is a real Gent and Watch affectionado, its great to purchase from someone who know his products and is passionate about them
Without doubt, I would recommend to other collectors, Geoffs Services.
2017 Rolex GMT-Master II Batman
Had been looking for a discontinued Batman on Oyster for a couple of weeks, felt like i was going round in circles. Phoned Geoff, discussed condition/price and felt reassured, he even sent me a video of the watch which made my mind up. The Watch arrived via next day delivery, very well packaged, fantastic condition as described, all documents present, couldn't be more happy. So glad I used The Watch Room.......will certainly give them a call when i purchase in the future.Thanks Geoff.
Omega Seamaster Planet Ocean 600m
From original enquiry to final receipt this was an excellent experience. Questions dealt with professionally and personally, updates provided quickly and thoroughly throughout the process which, thanks to Geoff was extremely quick. In fact, from original enquiry to the watch being on my wrist was only 3 days including postage.
I have no hesitation in fully recommending.
Thank you Geoff.
Rolex Submariner Date.
Forget The Rest
I had previously purchased a Rolex GMT from another source in 2019 and was idly searching the internet when The Watch Room " popped up ", the rest they say is history.
I contacted Geoff and explained I would like to purchase a Rolex Sub date and noted the watch in stock.
Geoff always responds quickly to emails and calls and readily offers advice and quality knowledge of the luxury watch market. In short the whole purchasing experience was second to none and I have no qualms in recommending The Watch Room.
My only disappointment was that i could not give SIX stars!!!!
Rolex Submariner Date
Exceptional customer service and superb quality watches
From the minute I made contact with Geoff, his customer service was second to none.
His range of watches and attention to detail with the presentation and his knowledge of each timepiece was superb. He took the time to go through a number of watches with me explaining each one in detail.
I went not knowing what I really wanted, but due to Geoff's knowledge and patience I decided on a submariner date. Being 18 and buying high end, at no point did I feel anything but a very welcome customer. Don't hesitate to buy from Geoff, I for one will be back.
Seamaster 300 Titanium
I came across Geoff and the watch room when I‘d seen a 300 titanium on watchfinder and loved it but wondered if there were others in the UK for sale. Saw his -now mine -and within about a week my lovely wife had bought me it as a cheer me up ‘locked down in Thailand while everyone else is locked down in UK’ gift. Geoff was excellent from start to finish. I love it when someone responds very quickly -shows they’re on the ball. Honest, efficient and genuine. Watch arrived beautifully packed and my wife unboxed it for me via WhatsApp video! It is beautiful. When I’ll get to actually wear it is another question! 😬
Yacht Master 40
Hove, East Sussex
If you need assurance, call me
Geoff sourced my Rolex YM 40 in record time. From the first inquiry to receiving my watch took just over a week. Impressive given it is brand new. I can't recommend enough the service, professionalism, care and attention. If you want reassuring then ask Geoff to forward my contact details.
Above and beyond service and quality
I purchased my first luxury timepiece from Geoff. I've been waiting for 7 years for this watch and Geoff ensured this was a memorable occasion. I'm sure you all know how in demand these timepieces are, yet Geoff was able to provide it for me at a very reasonable price. I look forward to doing business in the future.
No need to worry
As a dyed in the wool sceptic I entered discussions with Geoff with a huge dose of caution. After a number of texts, emails, telephone call and some internet searching I was suitably re-assured to buy. The watch arrived the following day, securely packaged and as described. Nice to know there are some good guys out there. Okay I paid a lot more than the RRP from an authorised dealer but I have my Daytona and don't need to wait the five-seven years I was told by my local Rolex outlet. Feel free to ask Geoff for my mobile number if you need to get any extra re-assurance.Would use again.
What a man
Geoff is a thorough gent and a pleasure to so do business with . The level of professionalism is outstanding,goods packaging etc second to none.Will certainly be purchasing with Geoff in the not too distant future.Buy with confidence from him.
Omega Seamaster Planet Ocean 600m Co-axial Master Chronometer GMT
Buy with confidence, you will not be disappointed
Bought the watch from Geoff after meeting him in London.
Bit apprehensive at first thinking what could go wrong, but need not have worried.
Geoff was polite, professional, and extremely knowledgeable.
Nothing was too much for him, from the initial contact through to the completion of the purchase.
Would have no hesitation in recommending Geoff, and look forward to getting my next watch from him.
Rolex Deapsea D-Blue
My purchase from TheWatchRoom was a great experience. Geoff was friendly, efficient and very professional throughout, providing a smooth and stress free sale. The timepiece was excatly as described, well packaged and arrived very promptly. I wouldnt hesitate to recomend Geoff.
Omega Speedmaster X-33 Skywalker
This is the second timepiece I have sourced through Geoff and it's not commonly available. A late evening text to him resulted in an immediate response (communications with him is always excellent) and within hours he had located one at an attractive price. I would not hesitate for one second recommending Geoff and The Watch Room...he is both professional and efficient. If you are dealing with him for the first time and, quite naturally have any doubts, you can genuinely dispel them... you will not be disappointed.
Deep sea blue
The watch to cure a golf slice
My second purchase off Geoff. After my experience of a face to face purchase I had no reservations of doing a purchase online with The Watchroom. Purchase was seamless with all relevant paperwork. The added bonus is the weight of this beast has improved my golf shot.
Cartier Tank Francais
I have nothing but praise for Geoff and The Watch Room.
His description of the item and his handling of the deal to purchase were outstanding. Have no fears - this man is a consummate professional.
Geoff’s a straight shooter
Second deal we’ve done. A real gentleman. Honest, fair and straight talking. Simple transactions. No BS. Can’t do enough, efficient and quick reflexes. Can’t rate Geoff highly enough really whether you’re buying or selling. Thank you.
I was very dubious about purchasing a watch through a dealer due to uncertainty around authenticity and lack of integrity from eccentric sales people looking to flog any watch. This is not the case with my experience with the Watch room and specifically Geoff. It is extremely refreshing to see that there are genuine individuals in the luxury watch industry. I can’t thank Geoff enough for his professionalism and honesty throughout this process. He took the time to meet with me at my offices of his own volition and was patient throughout the whole process. It has been a great experience and the man is well connected with some great stories, I look forward to sourcing my next watch through The Watch Room.
Rolex Sea Dweller
First Time Buyer
I’d been thinking of buying a Rolex for a couple of years but as I got more serious about it, it was proving difficult to source. I was between the Sub and the Sea Dweller and first thing that impressed me was Geoff had both available and both new / unworn. I met him near my office and admittedly I was a nervous first time buyer, but was instantly put at ease and quickly felt I could trust him. I couldn't decide so Geoff suggested we meet at the weekend, he would travel to my house and I could get my wife’s input, sound advice! I opted for the Sea Dweller, which I’m delighted with. Geoff could tell I was apprehensive and was in touch after the purchase offering his expertise, if I had any questions in the future, which Ive already taken him up on. Geoff was professional, patient, thorough and a gentlemen throughout the process.
My First Rolex
I have a watch collection but have always resisted buying a Rolex, however I saw someone else wearing this watch I thought it was a must have.
Geoff brought the watch to my home and patiently explained the watch to me. He had the foresight to bring all the paperwork including an already made up invoice, and a certificate from the Watch Register that shows if the watch has been stolen etc.
Geoff also adjusted the bracelet which saved me having to take it to the jeweller's to get it resized and that was much appreciated.
All in all a totally seamless transaction, and I can recommend his service to anyone else considering purchasing a watch.
Very friendly and very professional. Watch was delivered as promised , and on time.
Bought a watch with Geoff, absolutely stunning piece!
Excellent price and service!
My first dealing with The watch room and was instantly impressed on meeting Geoff face to face. Geoff’s knowledge and integrity came across almost instantly and Hawkeye (the wife ) who misses nothing agreed with me. We completed the purchase the next day in a way which furthered my confidence in his honesty. Highly recommended and I will definitely use again.
Rolex Submariner Date (116610LN)
Fantastic service, gorgeous watch
I had been searching for an unworn Rolex Submariner Date for some time but was struggling to find the correct watch, at a reasonable price from someone I trusted.
When I reached out to The Watch Room, Geoff’s prompt and helpful communication meant I felt comfortable to meet him and see the watch.
Geoff talked me through the watch and its documentation which was not only very interesting, but also made me confident that this watch was exactly what I wanted.
I am now the proud owner of my dream watch and will definitely recommend The Watch Room to those looking for fantastic service and a quality watch.
2019 Sea Dweller 43
Leeds United Kingdom
I was in the market for a new time piece but struggled to find the item initially. Along came Geoff and although I had never dealt with him before, he instantly made me feel at ease. He took time out to explain the entire process and no question was unanswered. Everything that Geoff explained would happen did happen and I am now the proud owner of a beautiful Rolex to add to my collection.
I cannot recommend Geoff and The Watch Room more than I am doing and certainly will be giving him first refusal on my next watch purchase. Thank you Geoff!
seamaster planet ocean chronograph
Top marks to geoff and all at the watch room
First class service from geoff at the watch room buying a beautifull time peace from geoff was such a no worry hassle free purchase. kept up to date from viewing the watch to reciveing it bought a few quality watches over the years but never had a buying experiance as good as this one.Top marks on packaging the best ive seen and deliverd right on time as promised.couldent be more happier with my watch and the service i recived from start to finish.this is my first purchase from them but deffinatley wont be my last a big thank you to geoff and all at the watch room.
This was just easy. I contacted Goeff about a couple of watches. After being a bit worried buying online, the watches arrived well packed, documents in order and all was in perfect condition.
Geoff was spot on throughout the whole process, kept me informed constantly about the tracking for an International shipment even though I had the full details and tried to assist in any way possible in case we would have run into issues.
In the end, the result was perfect. Geoff seems like a passionate person and most importantly he cares. People don’t care how much you know, they want to know how much you care.
I would recommend Geoff to anyone in search of a perfect timepiece.
Rolex Datejust 41mm
Customer Service at its best
Geoff has been amazing! Thank you so much for such a great experience.
Your customer service is second to none and you have been really good at keeping me updated throughout the whole process.
The packaging and delivery were 10/10 and the documents envelope is a great touch too. I’m big on customer service and you have definitely exceeded all expectations.
Thank you and I wish you all the very best!
Batman on Oyster
If price is everything, service and quality are meaningless. You get all 3 from Geoff.
However often you’ve done it, anxiety always wells up when you reach the point of actually handing over so much money for a watch, often at such a large premium to the Rolex list price. It took me nine months to pull the trigger on this one.
I could have bought one a couple of years older for 15% less from a thoroughly reputable dealer elsewhere. But I’ve got a paranoia about polishing, so virtually new is always crucial for me.
Read Geoff’s view about polishing on his website.
It might feel like a small example, but that’s one example of correspondence, similar views between buyer and seller attitudes, which is somehow reassuring.
I don’t want to sound trite, but shared values matter. And the most important one is trust, which is why this is the third watch I’ve bought from Geoff.
I always run any deals I spot elsewhere by him and ask for his views. I get a conversational response within hours and, more importantly, Geoff's experienced insight, warning me, for example, of the psychological (egocentric) risks I might be straying into when, for example, I puff up with pride when my London AD chooses me, yes me, to sell the Ice Blue Daytona to. I didn’t buy it. I might do in the future. I’ll probably ask him before I do.
Start your own conversation. It’s free. I suspect he’ll enjoy it just as much as you do, because he loves the subject. I’ll even risk a strong hunch that he doesn’t personally depend on the money, even if he’s a hard headed negotiator. I definitely get the impression that any sale he makes means a bit more than margin to him.
And the presentation is exemplary. Never a scuffed box. Never a typo on documentation. Always a Watch Register certificate. And beautiful watches.
And I have got 80% through a negotiation with him on more than one occasion and abruptly pulled out. Never a complaint from him.
I hope this gives you some sense of the professional rapport on offer. I’m sure many people are benefiting from their interaction with Geoff. There’s no downside.
A real gentleman to gentleman buying pleasure. As I say, start your own chat; you’ll see what I mean. Meanwhile, I hope you like my Bluesy comparison. Geoff sold me the beautiful Batman.