Customer Reviews

Here at The Watch Room we love nothing more than hearing from our many satisfied customers.  Giving you excellent customer service and supplying you with beautiful luxury watches at great prices is what we are here for.  So when you buy from us we'd love to hear from you about your experience.  Please take a moment to fill out a customer review by clicking the upload button below.  Thank you so much.

What our customers are saying....

GMT - Master II, Batman Jubilee.

Amir Khan

5.0

Birmingham

My first luxury watch

I am so glad that my first luxury watch was purchased from Geoff, he was very professional and polite throughout the entire process.

When the actual sale took place Geoff took the time to fully explain every function of the watch whilst also giving me a insight into the world of owning luxury watches.

I feel he genuinely cares about each watch he owns and sells and I hope to do business with him again in the future.

A true gentleman!

Rolex hulk

Devinder

5.0

London

Green beast

The service I received was excellent the way my watch arrived so quick definitely be buying my second watch from Geoff

Rolex Daytona

Chris

5.0

Cheshire

Seamless service

Started talking to Geoff about selling a watch but noticed he also had a white dial Rolex Daytona ceramic that I’d been considering for a while. He was very happy to answer questions and extremely proactive during the sale process, positively confirming receipt of payments, which was reassuring. Packaging was bulletproof and the inclusion of a personal note was a nice touch. I would thoroughly recommend.

IWC BIG PILOT

FREDERIC

5.0

FRANCE

Perfect from begining to end

It is not the first luxury watch I buy but Geoff is providing one of the best service I ever had.

The communication was professional and reactive . All exchanges were smooth and stress free.

Even some personal messages about different watch or music tastes ;-)

The price and conditions offered were great too.

The watch was delivered in perfect condition and the package given by Geoff is complete and personalized

I fully recommend The Watch Room and will certainly be back for my next purchase.

Thank you Geoff.

AP Royal Oak SS 41mm

Mark

5.0

Cheshire

The Best - My first purchase from TheWatchRoom

I have bought many luxury watches over the last 10 years and I have to say that Geoff provides an unparalleled service.
Product on point, lovely presentation Package, cleaning cloths etc and I personal handwritten Thank you card. real old school....

On the back of this first deal, I have ordered an AP for my wife.
Geoff is a real Gent and Watch affectionado, its great to purchase from someone who know his products and is passionate about them
Without doubt, I would recommend to other collectors, Geoffs Services.
Many Thanks

2017 Rolex GMT-Master II Batman

Colin

5.0

Bedford

Smooth Transaction

Had been looking for a discontinued Batman on Oyster for a couple of weeks, felt like i was going round in circles. Phoned Geoff, discussed condition/price and felt reassured, he even sent me a video of the watch which made my mind up. The Watch arrived via next day delivery, very well packaged, fantastic condition as described, all documents present, couldn't be more happy. So glad I used The Watch Room.......will certainly give them a call when i purchase in the future.Thanks Geoff.

Omega Seamaster Planet Ocean 600m

Rhuari

5.0

UK

Reassuringly personal

From original enquiry to final receipt this was an excellent experience. Questions dealt with professionally and personally, updates provided quickly and thoroughly throughout the process which, thanks to Geoff was extremely quick. In fact, from original enquiry to the watch being on my wrist was only 3 days including postage.
I have no hesitation in fully recommending.
Thank you Geoff.

Rolex Submariner Date.

James.

5.0

Leicester.

Forget The Rest

I had previously purchased a Rolex GMT from another source in 2019 and was idly searching the internet when The Watch Room " popped up ", the rest they say is history.
I contacted Geoff and explained I would like to purchase a Rolex Sub date and noted the watch in stock.
Geoff always responds quickly to emails and calls and readily offers advice and quality knowledge of the luxury watch market. In short the whole purchasing experience was second to none and I have no qualms in recommending The Watch Room.
My only disappointment was that i could not give SIX stars!!!!

Rolex Submariner Date

Aydon Hogg

5.0

Northumberland

Exceptional customer service and superb quality watches

From the minute I made contact with Geoff, his customer service was second to none.
His range of watches and attention to detail with the presentation and his knowledge of each timepiece was superb. He took the time to go through a number of watches with me explaining each one in detail.
I went not knowing what I really wanted, but due to Geoff's knowledge and patience I decided on a submariner date. Being 18 and buying high end, at no point did I feel anything but a very welcome customer. Don't hesitate to buy from Geoff, I for one will be back.

Seamaster 300 Titanium

Mick Smith

5.0

Bangkok, Thailand

Lockdown ‘blues’?

I came across Geoff and the watch room when I‘d seen a 300 titanium on watchfinder and loved it but wondered if there were others in the UK for sale. Saw his -now mine -and within about a week my lovely wife had bought me it as a cheer me up ‘locked down in Thailand while everyone else is locked down in UK’ gift. Geoff was excellent from start to finish. I love it when someone responds very quickly -shows they’re on the ball. Honest, efficient and genuine. Watch arrived beautifully packed and my wife unboxed it for me via WhatsApp video! It is beautiful. When I’ll get to actually wear it is another question! 😬

Yacht Master 40

Paul

5.0

Hove, East Sussex

If you need assurance, call me

Geoff sourced my Rolex YM 40 in record time. From the first inquiry to receiving my watch took just over a week. Impressive given it is brand new. I can't recommend enough the service, professionalism, care and attention. If you want reassuring then ask Geoff to forward my contact details.

Rolex Submariner

Baasil Y

5.0

Brighton

Above and beyond service and quality

I purchased my first luxury timepiece from Geoff. I've been waiting for 7 years for this watch and Geoff ensured this was a memorable occasion. I'm sure you all know how in demand these timepieces are, yet Geoff was able to provide it for me at a very reasonable price. I look forward to doing business in the future.

Rolex Daytona

Mark

5.0

Chester UK

No need to worry

As a dyed in the wool sceptic I entered discussions with Geoff with a huge dose of caution. After a number of texts, emails, telephone call and some internet searching I was suitably re-assured to buy. The watch arrived the following day, securely packaged and as described. Nice to know there are some good guys out there. Okay I paid a lot more than the RRP from an authorised dealer but I have my Daytona and don't need to wait the five-seven years I was told by my local Rolex outlet. Feel free to ask Geoff for my mobile number if you need to get any extra re-assurance.Would use again.

Rolex Daytona

Tony C

5.0

Ireland

What a man

Geoff is a thorough gent and a pleasure to so do business with . The level of professionalism is outstanding,goods packaging etc second to none.Will certainly be purchasing with Geoff in the not too distant future.Buy with confidence from him.

Omega Seamaster Planet Ocean 600m Co-axial Master Chronometer GMT

Peter B

5.0

UK

Buy with confidence, you will not be disappointed

Bought the watch from Geoff after meeting him in London.
Bit apprehensive at first thinking what could go wrong, but need not have worried.
Geoff was polite, professional, and extremely knowledgeable.
Nothing was too much for him, from the initial contact through to the completion of the purchase.
Would have no hesitation in recommending Geoff, and look forward to getting my next watch from him.

Rolex Deapsea D-Blue

Rob

5.0

Coventry

Excellent Experience

My purchase from TheWatchRoom was a great experience. Geoff was friendly, efficient and very professional throughout, providing a smooth and stress free sale. The timepiece was excatly as described, well packaged and arrived very promptly. I wouldnt hesitate to recomend Geoff.

Omega Speedmaster X-33 Skywalker

Tim

5.0

Warwickshire UK

Perfect

This is the second timepiece I have sourced through Geoff and it's not commonly available. A late evening text to him resulted in an immediate response (communications with him is always excellent) and within hours he had located one at an attractive price. I would not hesitate for one second recommending Geoff and The Watch Room...he is both professional and efficient. If you are dealing with him for the first time and, quite naturally have any doubts, you can genuinely dispel them... you will not be disappointed.

Deep sea blue

Bill wilson

5.0

Washington

The watch to cure a golf slice

My second purchase off Geoff. After my experience of a face to face purchase I had no reservations of doing a purchase online with The Watchroom. Purchase was seamless with all relevant paperwork. The added bonus is the weight of this beast has improved my golf shot.

Cartier Tank Francais

Graham

5.0

UK

Satisfaction!

I have nothing but praise for Geoff and The Watch Room.
His description of the item and his handling of the deal to purchase were outstanding. Have no fears - this man is a consummate professional.

Rolex Daytona

Andy

5.0

Newcastle

Geoff’s a straight shooter

Second deal we’ve done. A real gentleman. Honest, fair and straight talking. Simple transactions. No BS. Can’t do enough, efficient and quick reflexes. Can’t rate Geoff highly enough really whether you’re buying or selling. Thank you.

Submariner Date

Jon

5.0

Ascot

Outstanding Professionalism

I was very dubious about purchasing a watch through a dealer due to uncertainty around authenticity and lack of integrity from eccentric sales people looking to flog any watch. This is not the case with my experience with the Watch room and specifically Geoff. It is extremely refreshing to see that there are genuine individuals in the luxury watch industry. I can’t thank Geoff enough for his professionalism and honesty throughout this process. He took the time to meet with me at my offices of his own volition and was patient throughout the whole process. It has been a great experience and the man is well connected with some great stories, I look forward to sourcing my next watch through The Watch Room.

Rolex Sea Dweller

Bruce

5.0

Glasgow

First Time Buyer

I’d been thinking of buying a Rolex for a couple of years but as I got more serious about it, it was proving difficult to source. I was between the Sub and the Sea Dweller and first thing that impressed me was Geoff had both available and both new / unworn. I met him near my office and admittedly I was a nervous first time buyer, but was instantly put at ease and quickly felt I could trust him. I couldn't decide so Geoff suggested we meet at the weekend, he would travel to my house and I could get my wife’s input, sound advice! I opted for the Sea Dweller, which I’m delighted with. Geoff could tell I was apprehensive and was in touch after the purchase offering his expertise, if I had any questions in the future, which Ive already taken him up on. Geoff was professional, patient, thorough and a gentlemen throughout the process.

Rolex 116613LB

John M

5.0

Glasgow

My First Rolex

I have a watch collection but have always resisted buying a Rolex, however I saw someone else wearing this watch I thought it was a must have.
Geoff brought the watch to my home and patiently explained the watch to me. He had the foresight to bring all the paperwork including an already made up invoice, and a certificate from the Watch Register that shows if the watch has been stolen etc.
Geoff also adjusted the bracelet which saved me having to take it to the jeweller's to get it resized and that was much appreciated.
All in all a totally seamless transaction, and I can recommend his service to anyone else considering purchasing a watch.

Tudor gmt

Neil Pepper

5.0

Southampton

Pepsi gmt

Very friendly and very professional. Watch was delivered as promised , and on time.

Rolex 116515LN

JOHN

5.0

Malaysia

Rolex

Bought a watch with Geoff, absolutely stunning piece!
Excellent price and service!

Sea dweller

Bill wilson

5.0

Washington

First impressions

My first dealing with The watch room and was instantly impressed on meeting Geoff face to face. Geoff’s knowledge and integrity came across almost instantly and Hawkeye (the wife ) who misses nothing agreed with me. We completed the purchase the next day in a way which furthered my confidence in his honesty. Highly recommended and I will definitely use again.

Rolex Submariner Date (116610LN)

Jamie

5.0

London

Fantastic service, gorgeous watch

I had been searching for an unworn Rolex Submariner Date for some time but was struggling to find the correct watch, at a reasonable price from someone I trusted.
When I reached out to The Watch Room, Geoff’s prompt and helpful communication meant I felt comfortable to meet him and see the watch.
Geoff talked me through the watch and its documentation which was not only very interesting, but also made me confident that this watch was exactly what I wanted.
I am now the proud owner of my dream watch and will definitely recommend The Watch Room to those looking for fantastic service and a quality watch.

2019 Sea Dweller 43

Abe

5.0

Leeds United Kingdom

Exceptional Service!

I was in the market for a new time piece but struggled to find the item initially. Along came Geoff and although I had never dealt with him before, he instantly made me feel at ease. He took time out to explain the entire process and no question was unanswered. Everything that Geoff explained would happen did happen and I am now the proud owner of a beautiful Rolex to add to my collection.
I cannot recommend Geoff and The Watch Room more than I am doing and certainly will be giving him first refusal on my next watch purchase. Thank you Geoff!

seamaster planet ocean chronograph

Steve

5.0

cumbria uk

Top marks to geoff and all at the watch room

First class service from geoff at the watch room buying a beautifull time peace from geoff was such a no worry hassle free purchase. kept up to date from viewing the watch to reciveing it bought a few quality watches over the years but never had a buying experiance as good as this one.Top marks on packaging the best ive seen and deliverd right on time as promised.couldent be more happier with my watch and the service i recived from start to finish.this is my first purchase from them but deffinatley wont be my last a big thank you to geoff and all at the watch room.

Omega Speedmaster

Chris

5.0

Zug, Switzerland

Brilliant Service

This was just easy. I contacted Goeff about a couple of watches. After being a bit worried buying online, the watches arrived well packed, documents in order and all was in perfect condition.
Geoff was spot on throughout the whole process, kept me informed constantly about the tracking for an International shipment even though I had the full details and tried to assist in any way possible in case we would have run into issues.
In the end, the result was perfect. Geoff seems like a passionate person and most importantly he cares. People don’t care how much you know, they want to know how much you care.
I would recommend Geoff to anyone in search of a perfect timepiece.

Rolex Datejust 41mm

Eddie T

5.0

London

Customer Service at its best

Geoff has been amazing! Thank you so much for such a great experience.

Your customer service is second to none and you have been really good at keeping me updated throughout the whole process.

The packaging and delivery were 10/10 and the documents envelope is a great touch too. I’m big on customer service and you have definitely exceeded all expectations.

Thank you and I wish you all the very best!

Eddie

Batman on Oyster

Jonathan

5.0

London

If price is everything, service and quality are meaningless. You get all 3 from Geoff.


However often you’ve done it, anxiety always wells up when you reach the point of actually handing over so much money for a watch, often at such a large premium to the Rolex list price. It took me nine months to pull the trigger on this one.

I could have bought one a couple of years older for 15% less from a thoroughly reputable dealer elsewhere. But I’ve got a paranoia about polishing, so virtually new is always crucial for me.

Read Geoff’s view about polishing on his website.

It might feel like a small example, but that’s one example of correspondence, similar views between buyer and seller attitudes, which is somehow reassuring.

I don’t want to sound trite, but shared values matter. And the most important one is trust, which is why this is the third watch I’ve bought from Geoff.

I always run any deals I spot elsewhere by him and ask for his views. I get a conversational response within hours and, more importantly, Geoff's experienced insight, warning me, for example, of the psychological (egocentric) risks I might be straying into when, for example, I puff up with pride when my London AD chooses me, yes me, to sell the Ice Blue Daytona to. I didn’t buy it. I might do in the future. I’ll probably ask him before I do.

Start your own conversation. It’s free. I suspect he’ll enjoy it just as much as you do, because he loves the subject. I’ll even risk a strong hunch that he doesn’t personally depend on the money, even if he’s a hard headed negotiator. I definitely get the impression that any sale he makes means a bit more than margin to him.

And the presentation is exemplary. Never a scuffed box. Never a typo on documentation. Always a Watch Register certificate. And beautiful watches.

And I have got 80% through a negotiation with him on more than one occasion and abruptly pulled out. Never a complaint from him.

I hope this gives you some sense of the professional rapport on offer. I’m sure many people are benefiting from their interaction with Geoff. There’s no downside.

A real gentleman to gentleman buying pleasure. As I say, start your own chat; you’ll see what I mean. Meanwhile, I hope you like my Bluesy comparison. Geoff sold me the beautiful Batman.

Submariner date

Kin

5.0

Somerset

Great service from watch room

Everything went well with Geoff with the purchased of the watch. Before I met Geoff I was a bit worried buying on line , but after we met in London he show me my watch with all the papers n a gd chat my worries were gone . I will use Geoff again nxt time for another Rolex . Thanks again Geoff !

Tudor GMT

Cameron Black

5.0

Sydney, Australia

Couldn’t be easier!

Phoned Geoff when I was sitting in the qantas lounge in Sydney, about to jump on a plane to Edinburgh. He volunteered to meet me in Edinburgh airport with the watch and the rest, as they say, is history.

Rolex - Daytona

RP

5.0

London

Put at ease

Buying a watch is always a good experience, but with all the cowboys out there it can be very daunting. Before meeting Geoff, I was very paranoid about the idea of not meeting him in a shop, but when you sit down with him everything changes. Not only does he put you at ease, but his enthusiasm, expertise and professionalism is nothing I have ever encountered before. I’m actually very happy to have stumbled across his company, not only are his watches fairly priced but his attention to detail and openness guarantees I will be back for many more purchases.
Thanks again for the lovely Daytona!

Tudor Black Bay Heritage

David Watts

5.0

Altrincham

Fabulous Customer Service

Wonderful, professional experience from onset to conclusion. Geoff managed to source a piece my local AD was unable to secure for a very competitive price. It arrived supremely packaged all within 48 hours!
I will be back to the watch room for my future additions to my collection!
Highly recommended!

Hublot

Pritesh

5.0

London

Great service, value and expertise

Proud owner of a lovely Hublot. Great addition to my collection. Thank you for a great service Geoff. Always a pleasure!

Tudor Black Bay GMT

Michael S.

5.0

Germany

Very satisfied of the Watch Room experience

Thank you very much for solid packaging, fast delivery and the nicely arranged documents. All done with great care. I appreciate this very much. The watch is in the unworn condition I expected, everything is fine. I am very pleased of the communication with Geoff. Prior to purchasing the watch he sent me a photo of the watch on which I could see the correct setting of the bezel and the hands.

Rolex GMT 2019

Stephen

5.0

United Kingdom

Couldn’t be more pleased

Fantastic experience and service from Geoff at The Watch Room. Had great communication beforehand regarding what I was after, making sure I was choosing the right piece for me. After viewing a number of others I’m so glad I opted for the The Watch Room, my watch certainly didn’t disappoint. It was so much better than I expected and Geoff ensured it cane with everything I needed, including invoices and insurance valuations.
More than happy to recommend to friends and family. Can’t rate them highly enough!